CANCELLATIONS OR NO-SHOWS
We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

OUR CANCELLATION POLICY
We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice to enable the slot to be filled by someone else. We understand that sometimes cancellations just can’t be avoided and will look to move your appointment to a different date without charging a booking fee, this will be for exceptional circumstances only. All new clients will be asked to pay a £20 booking fee when booking an appointment, this will be deducted from your balance at point of sale, if the booking is cancelled less than 48 hours prior to your appointment, the booking fee will be none refundable unless we fill the slot with another client booking.

Returning clients will not be charged a booking fee after their 3rd visit, however if more than 2 appointments are missed or cancelled at short notice, they will be asked to pay a booking fee to secure any future bookings.

If you need to cancel, please give us a call or use our online booking system. Please don’t text, email or put a message on social media.

PAYMENT DETAILS
Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:
- The service or treatment you have booked.
- The salon/clinic name, location and contact details.
- The total price (including any taxes) of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
- The time and date of the appointment.

DEPOSITS
A deposit of 50% of the cost of your service or treatment will be charged if you:
- Are booking for hair extensions and hair replacements.

The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit can be moved on to another appointment if you cancel, if you give us at least 48 hours’ notice, the deposit will not be refunded.

REFUNDS
No refunds are to be issued after fitting and cutting of hair replacements and hair extensions so please be certain you are sure you wish to go ahead with the service before fitting commences.

Aftercare is explained during your consultation and again during fitting, an aftercare advice leaflet will also be issued, it is your duty as the client to follow this advice at home.

If there is a problem with the quality of the human hair and is still within the warranty period of the supplier, then it may be replaced free of charge at the discretion of the salon.

Wigs that have been cut and or coloured cannot be refunded and must be paid for if you decide it just doesn’t suit you, so please be certain before our stylists begins work on your new hair.

KEEPING TO TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.

Thank you
Lotus Hair Restoration